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Suppliers can submit invoices by messaging your workspace’s dedicated WhatsApp Business number. SnapIt downloads the attachment, runs the same tiered extraction pipeline as a dashboard upload, deducts credits, and replies to the sender with a confirmation reference. Supported attachments: JPG, PNG, and PDF. Each SnapIt workspace uses its own WhatsApp Business number. Shared-number or keyword routing is not supported. Messages must go to the number bound to your workspace.

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How suppliers submit an invoice

1

Message the workspace number

Send the invoice to the WhatsApp number your restaurant or AP team gave you.
2

Attach the file

Attach a clear photo or PDF of the invoice. Plain text messages are ignored. SnapIt replies asking for a JPG, PNG, or PDF file.
3

Receive the confirmation

SnapIt replies with a confirmation such as Invoice received. Reference: INV-1A2B3C4D. Extraction continues in the background.
Reply messages you may receive: Duplicate deliveries of the same WhatsApp message are ignored, so a supplier is never charged or confirmed twice for one send.

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Reviewing WhatsApp invoices in the dashboard

WhatsApp-sourced invoices appear in the Invoices list alongside dashboard uploads, with their source tracked as WhatsApp. Review them the same way:
  1. Open an invoice once its status reaches Ready to check the extracted fields.
  2. Check Needs Attention for invoices that failed extraction.
Credits are deducted when the inbound file is accepted for processing, at the same per-invoice rate as dashboard uploads. See Credits and billing. You must belong to the workspace that owns the WhatsApp number to see its inbound invoices. If invoices are missing, ask a workspace owner to confirm your membership and that WhatsApp is enabled for the workspace.

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What you do not set up yourself

Connecting a WhatsApp number is an operator task performed by the SnapIt platform team, not something you configure in the dashboard. Operator-side setup includes:
  • Creating the Meta developer app and WhatsApp Business Account
  • Configuring webhook verify tokens, the app secret, and Graph API access tokens
  • Binding the Meta phone number to your workspace
To get a WhatsApp number connected to your workspace, contact the SnapIt platform team.